Terms & Conditions

Effective Date: November 1, 2025

Welcome to ethniqo. These Terms and Conditions (“Terms”) govern your access to and use of the ethniqo website (www.ethniqo.com) and the purchase of our premium linen products. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or services. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. General Information

About ethniqo

Business Name: IMU CREATION (OPC) PRIVATE LIMITED
Brand Name: ethniqo
Address: Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai, Maharashtra 400084, India
Email: info@ethniqo.com | ethniqo4@gmail.com
Phone: +91 98207 00878

Definitions

  • “We,” “Us,” “Our” refers to ethniqo and IMU CREATION (OPC) PRIVATE LIMITED
  • “You,” “Your,” “Customer” refers to the user or purchaser of our products
  • “Website” refers to www.ethniqo.com
  • “Products” refers to all linen apparel and related items sold by ethniqo

2. Acceptance of Terms

By using our website, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent
  • You have the legal capacity to enter into a binding contract
  • You will use the website in compliance with these Terms and applicable laws
  • All information provided by you is accurate and complete

3. Use of Website

Permitted Use

You may use our website for:

  • Browsing and viewing product information
  • Placing orders for personal use
  • Accessing customer service and support
  • Reading content and resources provided by ethniqo

Prohibited Use

You agree NOT to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Reproduce, duplicate, or copy any part of the website without permission
  • Use automated systems or software to extract data from the website
  • Post or transmit any harmful, offensive, or inappropriate content
  • Impersonate any person or entity
  • Interfere with the proper functioning of the website

4. Product Information

  • We strive to display accurate product information, including descriptions, colors, sizes, and prices
  • Product colors may vary slightly due to screen settings and photography lighting
  • We reserve the right to modify product specifications without prior notice
  • Product availability is subject to change
  • We do not guarantee that product descriptions are error-free or complete

5. Pricing and Payment

Pricing

  • All prices are listed in Indian Rupees (INR)
  • Prices are subject to change without prior notice
  • The price charged will be the price displayed at the time of order placement
  • We reserve the right to correct pricing errors
  • Applicable taxes will be added at checkout

Payment Methods

  • We accept various payment methods as displayed at checkout
  • Payment must be received before order processing
  • All transactions are processed through secure payment gateways
  • We do not store your complete payment card details

Payment Issues

  • In case of payment failure, your order will not be processed
  • If payment is deducted but order fails, refund will be processed within 7-10 business days
  • Contact your bank or payment provider for transaction-related queries

6. Orders and Order Acceptance

Placing an Order

  • By placing an order, you make an offer to purchase products
  • You will receive an order confirmation email once your order is placed
  • Order confirmation does not guarantee acceptance of your order

Order Acceptance

  • We reserve the right to accept or reject any order
  • Orders may be rejected due to product unavailability, pricing errors, or payment issues
  • A contract is formed only when we dispatch your order
  • We may cancel orders in cases of suspected fraud or unauthorized transactions

Order Limits

  • We reserve the right to limit quantities purchased per order or per customer
  • Bulk orders may require special approval

7. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping Policy. Key points include:

  • Free shipping to direct service areas
  • Additional charges may apply for remote locations and express delivery
  • Delivery times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery

Please refer to our Shipping Policy for complete details.

8. Returns, Cancellations, and Refunds

Returns, cancellations, and refunds are governed by our separate Cancellation and Refund Policy. Key points include:

  • 7-day return policy for eligible items
  • 24-hour cancellation window
  • Products must be unused and in original condition
  • Refunds processed within 7-10 business days

Please refer to our Cancellation and Refund Policy for complete details.

9. Intellectual Property Rights

Ownership

All content on the ethniqo website, including but not limited to:

  • Text, images, graphics, logos, and designs
  • Product photographs and descriptions
  • Brand names and trademarks
  • Website layout and structure

are the exclusive property of ethniqo and IMU CREATION (OPC) PRIVATE LIMITED or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Restrictions

  • You may not reproduce, distribute, or use any content without our written permission
  • The ethniqo name and logo are trademarks and may not be used without authorization
  • Unauthorized use may result in legal action

10. User Content and Reviews

Submission of Content

If you submit reviews, comments, or other content:

  • You grant us a non-exclusive, royalty-free license to use such content
  • You warrant that the content is original and does not infringe any rights
  • We reserve the right to remove any content at our discretion
  • You are responsible for the content you post

Prohibited Content

You may not post content that is:

  • Offensive, abusive, or defamatory
  • Infringing on intellectual property rights
  • False, misleading, or fraudulent
  • Containing spam or promotional material

11. Privacy and Data Protection

  • Your privacy is important to us
  • Collection and use of personal information is governed by our Privacy Policy
  • We implement security measures to protect your data
  • By using our website, you consent to our data practices as described in our Privacy Policy

12. Limitation of Liability

To the maximum extent permitted by law:

  • ethniqo shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by you for the product in question
  • We are not responsible for delays or failures due to circumstances beyond our control
  • We do not guarantee uninterrupted or error-free website operation

13. Warranty and Disclaimer

Product Warranty

  • We stand behind the quality of our premium linen products
  • Products are warranted against manufacturing defects
  • Warranty does not cover normal wear and tear or misuse

Disclaimer

  • Products are provided “as is” without warranties of any kind
  • We do not guarantee that products will meet your specific requirements
  • Color variations due to screen displays are not considered defects

14. Indemnification

You agree to indemnify and hold harmless ethniqo, IMU CREATION (OPC) PRIVATE LIMITED, and our affiliates from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms
  • Your use of our website or products
  • Your violation of any rights of third parties
  • Any content you submit to the website

15. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Pandemics or epidemics
  • Government actions or regulations
  • Strikes or labor disputes
  • Supplier or carrier delays
  • Technical failures

16. Governing Law and Jurisdiction

  • These Terms are governed by the laws of India
  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India
  • You agree to submit to the personal jurisdiction of such courts

17. Dispute Resolution

In the event of any dispute:

  • Please contact us first to resolve the matter amicably
  • We are committed to finding fair solutions
  • If resolution is not possible, disputes will be handled as per Indian law

18. Modification of Terms

  • We reserve the right to modify these Terms at any time
  • Changes will be effective immediately upon posting on the website
  • Continued use of the website after changes constitutes acceptance
  • We encourage you to review these Terms periodically

19. Severability

If any provision of these Terms is found to be invalid or unenforceable:

  • The remaining provisions shall remain in full force
  • The invalid provision shall be modified to reflect the parties’ intention

20. Entire Agreement

  • These Terms, along with our Privacy Policy, Shipping Policy, and Cancellation and Refund Policy, constitute the entire agreement between you and ethniqo
  • These Terms supersede any prior agreements or understandings

21. Contact Information

For any questions, concerns, or feedback regarding these Terms:

IMU CREATION (OPC) PRIVATE LIMITED (ethniqo)
Address: Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai, Maharashtra 400084, India
Email: info@ethniqo.com | ethniqo4@gmail.com
Phone: +91 98207 00878
Customer Service Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Acknowledgment

By using the ethniqo website and services, you acknowledge that:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by these Terms
  • You consent to our Privacy Policy and other policies
  • You understand your rights and obligations as a customer

Thank you for choosing ethniqo. We are committed to providing you with premium linen wear and exceptional service while maintaining transparency and fairness in all our dealings.

Last Updated: November 4, 2025