FAQ

Frequently AskedQuestions

ethniqo stands for ‘Ethnic Quotient.’ It’s our endeavour to connect with the people who sustainably connect to their roots, their identity, and their values: Comfort, Luxury, Fashion, Sustainability, and Connecting to the Roots.

Have questions? We’re here to help. This page explores our philosophy and the practical side of our quest to connect with those who share our Ethnic Quotient.

Product & Quality

What makes ethniqo linen different from other brands?

Our difference is our philosophy. Ethniqo stands for Ethnic Quotient, and our products are the embodiment of this. We don’t just sell linen; we provide a way to sustainably connect to your roots. Our founder, a textile engineer, curates only the finest linen that meets our core values: it must deliver exceptional Comfort, feel like true Luxury, and serve as a canvas for modern Fashion.

Is your linen 100% natural?

Absolutely. A core part of “connecting to your roots” is authenticity. Our 100% natural flax linen is the foundation of our Sustainable promise. It’s a pure, honest fiber that is essential for delivering the genuine Comfort and eco-friendly Luxury that define the Ethnic Quotient.

Do you offer products for women and children?

Our current collections are designed to elevate the Ethnic Quotient for both men and women. We believe the values of Comfort, Luxury, and Fashion are universal, and we plan to expand our philosophy to children’s wear in the future. Please subscribe to our newsletter to follow our journey.

What products do you currently offer?

We offer a curated collection of “Ethnic Quotient essentials.” This includes our signature linen kurtas, contemporary shirts, versatile trousers, and elegant kurtis. Each piece is designed to be a perfect blend of modern Fashion, timeless Comfort, and understated Luxury, allowing you to build a stylish, Sustainable wardrobe.

You can explore our full collection here.

Sizing & Fit

How do I choose the right size?

Our Comfort pillar is paramount, and a perfect fit is its foundation. We provide a detailed Size Guide on each product page. Our garments are designed with a “comfort-fit” philosophy, allowing for a ‘slow fashion’ drape that embodies both Luxury and Comfort.

Please visit our Size Guide Page for detailed instructions.

Do your garments shrink after washing?

As a 100% natural fiber—a true connection to your Roots—linen may have a minor residual shrinkage (approx. 3-5%) on the first wash. This is a sign of its authenticity. We factor this into our Comfort-fit designs. To care for your Sustainable garment, please follow our care instructions.

Can I get custom sizing or alterations?

To ensure every piece meets our high “Ethnic Quotient” standards for Luxury and Fashion, we currently offer our curated, ready-to-wear sizes. We do not offer custom alterations, but our Comfort-fit designs can be easily tailored by a local expert if needed.

Care & Maintenance

How should I wash my linen garments?

Caring for your garment is part of our Sustainable and Luxury philosophy. Linen gets softer and more luxurious with every wash. We recommend a gentle, cold-water machine wash and air drying. This Sustainable practice protects the natural fiber, ensures long-lasting Comfort, and honors its natural Roots.

Does linen wrinkle easily?

Yes, and we believe this is a beautiful part of linen’s authentic Luxury. Those natural wrinkles are a hallmark of a 100% natural fiber, a sign of true Comfort and a relaxed, ‘slow Fashion‘ aesthetic. Embracing the wrinkle is embracing the soul of the fabric.

Can I dry clean my ethniqo linen?

While you can dry clean our linen, we find that a simple, cold-water wash at home is the most Sustainable choice. It’s better for the garment—enhancing its softness and Comfort—and better for the planet, which is a core part of your Ethnic Quotient.

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, RuPay, American Express), as well as UPI, Net Banking, and popular mobile wallets to make your purchase as comfortable as our clothes.

Is my payment information secure?

Absolutely. Your security is our top priority. Our website uses industry-standard SSL encryption to protect your personal and payment details. All transactions are processed through a secure, PCI-compliant payment gateway.

Can I modify or cancel my order?

We process orders quickly to get your new “Ethnic Quotient” pieces to you as soon as possible. If you need to modify or cancel an order, please contact our customer care team at [support@ethniqo.com] within 2 hours of placing it. We will do our best to accommodate your request, but we cannot guarantee changes after an order has entered the processing stage.

Shipping & Delivery

Do you ship internationally?

We are currently focused on sharing the “Ethnic Quotient” with our customers within India. We plan to expand our Sustainable Roots internationally in the future. Please subscribe for updates!

How long does delivery take within India?

Once processed (1-2 days), you can expect your new Ethniqo pieces to arrive in 3-5 business days (metros) or 5-8 business days (other locations). We’re excited for you to begin your “Ethnic Quotient” journey and experience true Comfort.

What are the shipping charges?

We offer free standard shipping on all orders above [₹2000]. For orders below this amount, a flat shipping fee of [₹100] will be applied at checkout. (Please replace placeholders with your actual policy).

How can I track my order?

Once your order has been dispatched, you will receive an email and an SMS with your tracking number and a link to the tracking page. You can follow your package’s journey as it makes its way to you.

Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your “Ethnic Quotient” purchase. If the Comfort or Fashion isn’t right for you, we offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Please contact our customer service to initiate a return.

Can I exchange an item for a different size or color?

Yes, finding the perfect fit is key to your Comfort and Fashion. We offer a one-time size or color exchange within the 15-day return period, subject to availability. The same conditions (unworn, unwashed, tags attached) apply.

How long does it take to process a refund?

Once we receive your returned item and it passes our quality check (ensuring it meets our original Luxury standard), we will initiate the refund. Please allow 5-7 business days for the refund to be processed and credited back to your original mode of payment.

What if I receive a-damaged or defective item?

This would not meet our “Ethnic Quotient” standard for Luxury, and we are deeply sorry. As textile experts, we have a rigorous quality control process. In the rare event you receive a defective item, please contact us within 48 hours of delivery with photos, and we will make it right immediately.

About ethniqo

What does the name ‘ethniqo’ mean?

Ethniqo stands for Ethnic Quotient. It is our endeavour to provide people an opportunity to sustainably connect to their roots with our core values of the brand: Comfort, Luxury, and Fashion. It’s our new way of thinking about style, where your connection to heritage and your modern life are one.

What is your sustainability approach?

Sustainability is not an add-on; it’s a core part of the “Ethnic Quotient” and our mission to help you “connect to your roots.” Our approach is twofold:

  1. Material: We champion 100% natural linen, a ‘miracle fiber’ that is kind to the earth, durable, and biodegradable.
  2. Mindset: We are a ‘slow fashion’ brand, designing timeless pieces that embody Luxury and Comfort, lasting for years, not seasons.

Where are your products made?

We are a proud ‘Made in India’ brand, as “connecting to our roots” is our foundation. Our fabrics are sourced from India’s finest mills, and our garments are crafted by skilled local artisans. This ensures we uphold our promise of Luxury and Fashion while supporting the communities that are the heart of our heritage.

How can I stay updated on new collections?

The best way to follow our “Ethnic Quotient” journey is by subscribing to our newsletter. You’ll be the first to know about new Fashion arrivals, our Sustainable stories, and exclusive offers. You can also follow us on our social media channels.

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Still have questions?

Our customer service team is here to help.

Email us at support@ethniqo.com