Effective Date: November 1, 2025
At ethniqo, we strive to deliver your premium linen wear safely and efficiently. We understand the importance of timely delivery and have partnered with reliable courier services to ensure your order reaches you in perfect condition.
Shipping Coverage
We ship across India to ensure that our quality linen products reach customers nationwide.
Shipping Charges
Free Shipping
Free shipping is available to all direct service areas. This includes major cities and towns that are covered by our standard courier network.
Shipping Charges May Apply For:
- Remote Locations: Areas that fall outside our standard courier service network may attract additional shipping charges
- Express/Quick Shipping: Local quick delivery options for faster delivery may incur additional charges
- Special Delivery Requests: Specific delivery time slots or special handling requests
Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your order.
Processing Time
- Orders are processed within 1-2 business days from the date of order confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an order confirmation email once your order is placed
- A shipping confirmation with tracking details will be sent once your order is dispatched
Delivery Time
Standard Delivery (Direct Service Areas)
- Metro Cities: 3-5 business days
- Other Cities & Towns: 5-7 business days
- Remote Locations: 7-10 business days
Express Delivery (Where Available)
- Local Quick Shipping: 1-2 business days (additional charges apply)
- Express delivery is subject to availability in your area
Note: Delivery times are estimated and may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email and SMS
- You can track your order status using the tracking link provided
- For any tracking-related queries, contact our customer service team
Shipping Address
Please ensure that:
- Your shipping address is complete and accurate
- You provide a valid phone number for delivery coordination
- Someone is available to receive the delivery during business hours
- You include landmarks or specific directions for hard-to-find locations
Important: ethniqo is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
Delivery Attempts
- Our courier partner will make up to 3 delivery attempts
- If delivery is unsuccessful after 3 attempts, the order will be returned to us
- Return shipping charges may be deducted from your refund in case of failed deliveries due to customer unavailability
- Please ensure you or someone authorized is available to receive the package
Packaging
We take great care in packaging your ethniqo products:
- All items are carefully inspected before packing
- Products are packaged securely to prevent damage during transit
- We use quality packaging materials that reflect our brand values
- Each package includes an invoice and care instructions
Delivery Confirmation
Upon delivery:
- Please inspect the package for any visible damage before accepting
- If the package appears damaged, please note it with the delivery person
- Take photographs of the damaged package and contact us immediately
- Sign for the delivery only after inspection
Damaged or Lost Shipments
Damaged During Transit
- Report any damage within 48 hours of delivery
- Provide clear photographs of the damaged package and product
- We will arrange for a replacement or refund as per our return policy
Lost in Transit
- If your order doesn’t arrive within the estimated delivery time, please contact us
- We will track the shipment with our courier partner
- If the package is confirmed lost, we will send a replacement or issue a full refund
Order Modifications
- Shipping address can be modified within 24 hours of order placement
- Once the order is dispatched, address changes are not possible
- Contact us immediately at info@ethniqo.com or +91 98207 00878 for any modifications
International Shipping
Currently, ethniqo ships only within India. We are working on expanding our shipping capabilities to international destinations. Please check back for updates or contact us for specific international shipping inquiries.
Public Holidays and Non-Working Days
- Orders are not processed or shipped on Sundays and national public holidays
- Delivery times may be extended during festive seasons or sale periods
- We will notify you of any delays via email or SMS
Multiple Item Orders
- All items in a single order are typically shipped together
- In rare cases, items may be shipped separately to ensure faster delivery
- You will be notified if your order is being shipped in multiple packages
- No additional shipping charges will apply for split shipments
Contact Us
For any questions or concerns regarding shipping:
Email: info@ethniqo.com | ethniqo4@gmail.com
Phone: +91 98207 00878
Address: IMU CREATION (OPC) PRIVATE LIMITED, Bardan Gully, J M T Road, Asalpha, Ghatkopar, Mumbai, Maharashtra 400084
Customer Service Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Policy Updates
ethniqo reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
At ethniqo, we are committed to delivering not just premium linen wear, but also an exceptional customer experience from checkout to your doorstep. Thank you for choosing ethniqo.